Setup & Connection
The WhatsApp integration connects via a QR code scan — no API keys, developer configuration, or Business Account required. Setup takes under two minutes.
Open Integration Settings
In your Everia project, go to Settings → Integrations → WhatsApp and click Connect.
Scan the QR code
A QR code appears in Everia. On your phone, open WhatsApp → Settings → Linked Devices → Link a Device, then scan the code.
Confirm the connection
Everia shows a success message when the scan is complete and the bot session is established.
Link your project
Send /link to the Everia bot number from your WhatsApp. If you have multiple projects, choose the one you want to associate with this chat.
Commands Reference
Send /help to the bot at any time for the full list. Commands follow the same syntax as the Telegram integration.
/create [title]— Create a new ticket in the linked project/status [ticket-id]— Get the status, assignee, and sprint for a ticket/assign [ticket-id] [user]— Assign a ticket to a team member by name or email/close [ticket-id]— Mark a ticket as Done/sprint— Active sprint overview — progress %, blockers, end date/sprint list— List all sprints with their current status/search [query]— Search KnowHub and return matching page excerpts with links/ask [question]— Ask the AI a project question — answers grounded in your data/link— Link this chat to an Everia project/unlink— Remove the project link from this chat/help— Show all available commandsCreating tickets from existing messages
Quote or forward any WhatsApp message and reply with /create. The quoted message becomes the ticket description automatically — no retyping needed.
Voice-to-text input
WhatsApp's voice-to-text feature works with bot commands. Dictate /create Fix the payment timeout on checkout and WhatsApp transcribes it before sending — useful when you are on the move and cannot type.
Notifications
Choose which events send a WhatsApp message. Go to Settings → Integrations → WhatsApp → Notification Settings to configure.
Test run completed
Summary with Pass / Fail / Blocked / Retest counts and a link to the full report.
Fail rate exceeded threshold
Alert when test failures exceed a configurable percentage in a run.
Ticket assigned to me
Personal notification when a ticket lands in your queue.
Ticket status changed
Notify the chat when a ticket moves to a new status column on the board.
Sprint started / closed
Announce the start and end of each sprint with a short summary.
Blocker added
Immediate alert when any ticket is marked as Blocked so the team can react.
Group Chat Support
Add the Everia bot to a WhatsApp group so the whole team can use commands and receive notifications in a shared channel.
Save the bot number and add it to a group
Save the Everia bot number as a contact, then add it to an existing or new WhatsApp group like any other participant.
Link the group to a project
Any group member sends /link to associate the group with an Everia project.
Each member links their personal account
Each team member sends /auth to the bot in a personal (1:1) chat to link their WhatsApp number to their Everia account. This ensures tickets they create via the group are attributed to them correctly.
Configure group notifications
Notification settings in Settings → Integrations → WhatsApp apply to the group. Choose events relevant for the whole team — avoid noisy per-user events in a shared group.
- Actions taken in a group (e.g. /assign) are attributed to the individual's linked Everia account, not to the group.
- A group can only be linked to one project. Use separate groups for separate projects.
- The bot ignores messages that are not commands — normal team conversation is never processed or stored.
Troubleshooting
Bot stops responding after a few days
This is a WhatsApp Linked Devices session expiry. Re-scan the QR code in Settings → Integrations → WhatsApp. Sessions expire after ~14 days of phone inactivity.
QR code expires before I can scan it
The QR code refreshes every 60 seconds. Click Refresh QR in the Everia integration panel to generate a new one, then scan it promptly.
/link returns 'no projects found'
Make sure your WhatsApp number is linked to an Everia account with at least Member access to a project. Run /auth first in a personal chat to link your number, then try /link again.
Notifications arrive in the wrong chat
In Settings → Integrations → WhatsApp, check which chat is currently linked for notifications. Unlink the incorrect one and re-link the right chat.
Ticket was created without an assignee
/create does not auto-assign. Use /assign [ticket-id] [name] immediately after creating the ticket, or set a default assignee in your project settings.